Hello! How Can Radiance Help You?
Frequently Asked Questions
2.5 million to 3 million per year.
We have a very strong research and development capability. Our products are all made by private models. We introduce at least 2 new products a year.
LED downlights, LED panel lighting products.
We can meet in the Canton Fair & Ningbo International Lighting Exhibition & Guangzhou International Lighting Exhibition & Guzhen Lighting Fair in every year.
Yes, we often attend the Canton Fair & Guzhen Exhibition in April and October every year.
We will let you know as soon as we get the booth number.
Welcome to meet & visit us in the Exhibition.
Of course. Our factory is located in zhongshan,guangdong province.
You can take high way train to zhongshan station and we will drive to the station to pick you up.
– Firstly let us know your requirements or application.
– Secondly We quote according to your requirements or our suggestions.
– Thirdly customer confirms the samples and places deposit for formal order.
– Fourthly We arrange the production.
– Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.At the same time，each order we have 3‰ delivery of spare parts.
– Secondly, during the guarantee period, we will send you the corresponding spare parts for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
If there is any problem during the warranty period, we can send you a new one.
Yes, we offer 2 or 5 years warranty to our products （Depend on your requirements）.
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
We hold stock for raw materials, such as housing, LED chip, driver etc. Samples need 3-5 days, and the mass production time depends on the order quantity. It is expected to take 2-4 weeks.
By sea or by air. We have contract with many freight forwarders and express providers.
Low MOQ, 1pc for sample checking is available.
We look forward to a long-term cooperation, and we will offer certain discount in a second order.
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.But could you mind paying the freight, as the charge would be fully refunded if you make an order.
We can try to match your target rate. But lower rate means lower quality, and I’m sure neither of us would see this happen.
Sure,LED lighting design including the Dialux simunlation,3D products renderings etc.
Sure. But the MOQ must be met. And we can send you the sample picture for your confirmation.
The LED Lights we offer are direct replacement of halogen,HPSL and compact fluorescent lamps. This means that you do not have to do any changes to your existing system.
Yes, we offer 2 or 5 years warranty to our products （Depend on your requirements）.
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
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